To Apply: Please send a resume and cover letter to firstname.lastname@example.org
Title – General Manager (“GM”)
Reports to: CEO, Management Staff
Classification: Full-Time, Exempt
This position will oversee all Taproom operations including but not limited to:
Financial performance & increasing business revenue
Event coordination & implementation
Staff training & development
The GM must represent Calicraft LLC Brands with knowledge and passion at all times. The ideal candidate LOVES craft beer, is extremely organized and detail oriented, and is responsible as well as hard working. The GM must be motivated to lead a team of service professionals to continue to grow our business.
This position is Full-Time with required hours on nights and weekends. The GM must have the willingness to step in wherever is needed – this could include bartending, conducting training, cleaning draft lines, washing glassware, etc.
The GM is the primary point of contact for guests and is responsible for creating an excellent service experience. The GM must represent the brand positively and be knowledgeable about the products sold. The GM must provide prompt, courteous service while maintaining a clean and comfortable environment for guests.
DUTIES & RESPONSIBILITIES: (Other duties may be assigned based on business needs)
Opening and closing of Taproom
Prepare end of day and opening reports and cash management
Meet monthly, quarterly, annual Sales goals of the Taproom with events and promotions, managing inventory, labor and operational costs. Proactively manage Taproom P&L.
Creating a friendly environment that is welcoming and exciting for all customers. Ensure an environment of service excellence. Guest experience is a top priority
Hiring, training, scheduling and managing of all Taproom staff.
Monitor employee performance and participate in employee performance reviews
POS System knowledge (Square), maintenance, upgrades, troubleshooting.
Keep an optimal inventory of glassware, growlers, merchandise, etc.
Accountable for all cash/credit card sales.
Carrying out procedures that minimize loss and facilitate accountability.
Communicating with Accounting/HR/Logistics regarding all purchasing/cash/payroll/HR matters
Maintain daily cleanliness of taproom and organizing regular cleaning and maintenance.
Ensuring that the taproom and grounds, including parking lot, are properly cleaned and prepped before and after each shift.
Maintain high standard of facility readiness
Work with brewery management to creatively promote new beers and develop a calendar of daily, weekly, monthly social events.
Develop and keep an accurate Food Trucks schedule and coordinate a food program.
Develop, schedule and execute private events in the taproom
Work with Marketing Manager to plan, execute monthly Social Media promotions
Respond in a timely manner to social media posts, questions, comments and complaints
Create and implement a taproom staff beer training program. Ensure that all taproom staff have a deep knowledge of all core, special Calicraft beers and what is available on tap.
Keep detailed record of customer complaints, employee write-ups and other daily occurrences.
Manage tip distribution to taproom staff
Understanding and abiding by Federal, State and Local regulations
Ensure all safety and sanitation guidelines are followed
Ensure all company policies and guidelines are followed
Maintain OSHA records and workplace safety records on a routine basis
Support the implementation and execution of marketing initiatives and company programs.
A minimum of two (2) years Restaurant/Taproom management experience with a proven track record and work history
Basic knowledge of the brewing process a must
Organizational Skills – Uses time in a proficient manner; Able to multitask and prioritize; Sets specific tasks and plans for the team
Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback
Quality – follows process and checks work that produces results and/or high-quality services.
Communication – Delivers clear, effective communication
Initiative – Volunteers readily; Asks for and offers help when needed; Tackles problems and takes independent action, seeks out new responsibilities, generate new ideas.
Outgoing, enthusiastic, and able to speak to large groups
Excellent problem-solving skills and ability to work unsupervised
Physically fit with no limiting medical conditions
Must be over 21 years old and hold a valid California drivers’ license
Must successfully pass a third-party background check
Excellent knowledge of Microsoft Office (Outlook, Word, Excel and PowerPoint)
Excellent knowledge Google Docs
Knowledge of Square (POS) preferred but not required
This position requires successful completion of the LEAD (Licensee Education on Alcohol and Drugs) exam provided by the California Department of Alcoholic Beverage Control before the commencement of employment. Failure to pass this exam will result in termination. Calicraft LLC is not responsible for any costs relating to the exam.
To perform the job successfully, an individual should demonstrate the following competencies:
Problem Solving – Identifies and resolves problems in a timely manner.
Technical Skills – Shares expertise with others.
Oral & written Communication. Effectively communicate and to read and interpret written information.
Teamwork – Contributes to building a positive work environment and team spirit; Able to build positive morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. Lead taproom management team and oversee daily operations
Planning/Organizing – Uses time efficiently.
Quantity – Meets productivity standards; Completes work in timely manner; Strives to increase productivity.
Safety and Security - Reports potentially unsafe conditions; Uses equipment and materials properly.
Ensuring to meet all safety and storage regularities for housing of the goods and supplies.
Adaptability/Flexibility – Able to deal with frequent changes, delays, or unexpected events.
Attendance/Punctuality – Is consistently at work and on time.
Dependability – Follows instructions, responds to management direction.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Heavy lifting, capable of lifting and maneuvering 55 pounds.
While performing the duties of this position, the employee is regularly exposed to moving mechanical parts.
The employee is occasionally exposed to high, precarious places.
The noise level in the work environment is usually moderate to loud.
The employee will be exposed to various cleaning solutions
This position reports to and works with the CEO of the Calicraft LLC. The GM will work directly with the CEO and the management team.
The GM is expected to wear clothing appropriate for the nature of our business and the type of work performed. Clothing should be clean, neat and tasteful. Business Casual attire, such as collared shirts, is expected as the GM is required to appear professional. Because of the nature of the business, all employees should wear employee-provided slip resistant closed-toe no-heel shoes. Avoid clothing that can create a safety hazard.
All staff must wash their hands with water after they use the restroom and lather their hands with soap for at least 20 seconds. All staff should wash their hands as needed during their shift, especially after handling cash and handling dirty glasses, to prevent the spread of germs.
Personal cell phones and other personal electronic devices should be turned off and not visible to guests during hours of operation. Personal use of the Taproom telephone is not permitted unless it is an emergency.